Our Policies.
1. Purpose of the Service
The Website Maintenance Plan is a preventative service intended to keep an existing website operational, compatible, and reasonably secure over time.
Maintenance reduces the likelihood of unexpected downtime.
It does not guarantee uninterrupted operation or immunity from failure.
2. What the Service Includes
Routine maintenance may include:
WordPress core updates
Plugin and theme updates
Backup verification
Basic security patching
Form and email functionality checks
Key page functionality checks after updates
Restoration (rollback) if a routine update causes a fault
Work is performed periodically at intervals determined appropriate for the website’s complexity and importance.
3. What the Service Does NOT Include
Maintenance does not include modification or improvement of the website.
Excluded work includes but is not limited to:
Content edits (text, images, documents)
Adding pages or features
Redesign or layout changes
SEO or marketing services
Performance optimization
Accessibility compliance updates
Integration with new third-party services
Troubleshooting issues unrelated to routine updates
Recovery from malware or compromise occurring prior to enrollment
Such work is considered support or project work and is billed separately.
4. Hosting vs Maintenance
Website hosting and website maintenance are separate services.
Hosting provides infrastructure required for the website to exist online, including server space and availability.
Maintenance applies only to the website software operating on that infrastructure.
5. Third-Party Software & Services
Websites depend on third-party software not controlled by Goto I.T., including but not limited to:
plugins, payment processors, booking systems, APIs, email delivery services, and external integrations.
Goto I.T. cannot guarantee continued compatibility, availability, or support of third-party software.
If a third-party component becomes obsolete, discontinued, insecure, or incompatible, repair or replacement work is not included in maintenance and will be quoted separately.
6. Security & Compromise
Maintenance significantly reduces risk but cannot prevent all security incidents.
Goto I.T. does not guarantee a website will not be hacked, compromised, blacklisted, or disrupted.
Recovery from compromise, malware removal, forensic investigation, or reputation repair is not included in maintenance and is billed as support work.
7. Backups & Recovery
Backups are maintained as a safety measure only.
Goto I.T. does not guarantee that backups will always be complete, current, or recoverable in every situation, particularly where issues existed prior to discovery.
Maintenance improves recovery likelihood but cannot guarantee restoration in all scenarios.
8. Sites Not Enrolled in Maintenance
Websites not enrolled in an active maintenance plan are considered unmanaged software.
Goto I.T. assumes no responsibility for failures, vulnerabilities, compatibility issues, or data loss occurring on unmanaged websites.
Any work performed on unmanaged websites is billed as support work without preventative guarantees.
9. Pre-Enrollment Condition
Before a website can be placed on a maintenance plan, it must be brought to a supported and stable baseline.
Required update or repair work identified during initial review must be completed before enrollment.
10. Availability & Response Time
Maintenance is scheduled preventative work and does not include:
real-time monitoring
guaranteed response times
emergency availability
after-hours support
Urgent issues are handled as support requests based on availability.
11. Client Responsibilities
The client is responsible for:
maintaining valid domain ownership
maintaining hosting account access
informing Goto I.T. of third-party changes
keeping billing active
Failure to maintain access or payment may suspend maintenance coverage.
12. Service Limitations
Goto I.T. shall not be liable for:
business losses
lost revenue
search ranking changes
third-party outages
external service failures
internet infrastructure changes
actions of other vendors
Maintenance is a best-effort preventative service, not an insurance policy.
13. Cancellation
Maintenance may be cancelled at any time.
However, issues discovered after cancellation are treated as repair work rather than maintenance.
14. Acceptance
Enrollment in the Website Maintenance Plan constitutes acknowledgment and acceptance of this policy.
Website Terms of Use — Goto I.T.
Last updated: February 14, 2026
By accessing or using this website, you agree to the following terms.
If you do not agree, please do not use the site.
These terms govern use of the website only and do not replace any written service agreement.
1. Informational Purpose Only
All content on this website is provided for general information.
Nothing on this website constitutes:
technical advice specific to your situation
a guarantee of results
a binding quote
a service agreement
Actual services are defined only through direct communication and confirmed arrangements.
2. No Professional Reliance
You agree not to rely solely on website content when making technical, financial, or business decisions.
Every system and environment is different.
Recommendations require direct evaluation.
Goto I.T. is not responsible for actions taken based only on website information.
3. Service Availability
Descriptions of services represent general capabilities and typical workflows.
Services may vary depending on:
system condition
third-party providers
software compatibility
timing and availability
Submission of a form or inquiry does not guarantee acceptance of work.
4. Third-Party Links & Services
This website may reference or link to third-party services, software, or websites.
Goto I.T. does not control and is not responsible for:
availability
security
reliability
policies
performance
Use of third-party services is at your own risk.
5. No Warranty
This website is provided “as is”.
While reasonable effort is made to keep information accurate, Goto I.T. does not guarantee:
completeness
accuracy
currentness
uninterrupted availability
6. Limitation of Liability
Goto I.T. is not liable for:
loss of data
business interruption
loss of revenue
indirect or consequential damages
actions taken based on website content
issues caused by third-party providers
misuse of information presented on the website
Use of this website is at your own discretion.
7. Acceptable Use
You agree not to:
attempt unauthorized access to the website
interfere with website operation
submit malicious files or harmful content
abuse forms or communication channels
We reserve the right to block access if misuse occurs.
8. Intellectual Property
All text, layout, and original content on this website belongs to Goto I.T. unless otherwise noted.
Content may not be copied, redistributed, or reused without permission.
9. Changes to the Website
The website and its content may change at any time without notice.
Services, explanations, and workflows evolve as technology changes.
10. Governing Law
These terms are governed by the laws of Canada and the Province of New Brunswick.
11. Contact
Questions about these terms may be directed to:
Email: info@gotoit.tech
Phone: 506-808-5088
Privacy Policy — Goto I.T.
Last updated: February 14th, 2026
Goto I.T. is committed to protecting the privacy and personal information of individuals who visit this website or communicate with us.
This policy explains what information we collect, why we collect it, and how it is handled in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Information We Collect
We only collect information that is reasonably necessary to provide services or respond to inquiries.
Information you provide directly
This may include:
name
email address
phone number
business name
website details
project or support information you choose to send
This information is collected when you:
submit a contact or intake form
request support
request a quote
communicate by email or phone
Automatically collected information
When you visit the website, basic technical data may be collected automatically, including:
IP address
browser type
pages visited
date and time of visit
This information is used only for site operation, troubleshooting, and security.
Goto I.T. does not use invasive tracking or behavioral advertising profiling.
2. Why We Collect Information
Your information is used only to:
respond to inquiries
provide requested services
maintain communication about ongoing work
ensure website security and reliability
maintain internal records
Goto I.T. does not sell or rent personal information.
3. Consent
By contacting Goto I.T. or submitting information through this website, you consent to the collection and use of your information for the purposes described in this policy.
You may withdraw consent at any time by contacting us (see Section 10).
4. How Information Is Stored
Information may be stored in secure systems including:
email systems
secure hosting platforms
service documentation records
Reasonable safeguards are used to protect information against loss, theft, or unauthorized access.
No method of electronic storage is completely secure, but appropriate industry-standard precautions are used.
5. Sharing of Information
Information is only shared when necessary to provide services, such as:
domain registrars
hosting providers
email delivery providers
technical subcontractors (if required)
These providers only receive the minimum information required to perform their function.
Goto I.T. does not disclose personal information for marketing resale purposes.
6. Data Retention
Information is retained only as long as reasonably necessary to:
provide services
maintain records
comply with legal obligations
resolve disputes
Information no longer required is deleted or securely archived.
7. Access and Correction
You may request access to the personal information held about you and request corrections if inaccurate.
Requests can be made using the contact information below.
8. Third-Party Websites
This website may link to third-party websites.
Goto I.T. is not responsible for the privacy practices of those sites.
9. Cookies
This website may use basic cookies necessary for functionality and security.
These cookies do not track users across other websites.
(See Cookie Policy for more details if applicable.)
10. Contact Information
For privacy questions, requests, or concerns:
Email: info@gotoit.tech
Phone: 506-808-5088
11. Policy Updates
This policy may be updated occasionally to reflect operational or legal changes.
The current version will always be posted on this page.
Love the energy 😄 — we’ll keep the spirit, but phrase it in a way that’s still professional and enforceable (the goal is: friendly human, legally clear, not casual rant).
Next is the one that actually matters most in Canada for forms + replies:
CASL Anti-Spam & Electronic Communications Policy
Publish as:/anti-spam-policy
Anti-Spam & Electronic Communications Policy — Goto I.T.
Last updated: February 14, 2026
Goto I.T. complies with Canada’s Anti-Spam Legislation (CASL).
We only send electronic communications to people who reasonably expect to receive them.
We do not send unsolicited bulk email, marketing blasts without consent, or third-party promotional messages.
We dislike spam as much as anyone — and we do not participate in it.
1. When We Send Email
You may receive email from Goto I.T. only if one of the following applies:
You contacted us
submitted a form
emailed us
requested support
requested a quote
requested information
You are an existing client
service updates
maintenance notifications
project communication
billing communication
You explicitly opted in
requested updates or follow-up information
We do not add people to mailing lists without interaction or consent.
2. What Our Emails Contain
Emails from Goto I.T. are service-related and practical.
We do not send mass marketing campaigns or unrelated promotions.
Every message will:
clearly identify Goto I.T. as the sender
include a way to contact us
be relevant to your interaction with us
3. Unsubscribing or Requesting No Contact
You may request to stop receiving messages at any time.
We will respect requests to:
stop non-essential communication
remove stored contact information where legally permissible
Operational messages necessary to complete active work or meet legal obligations may still be sent.
To request removal, contact:
Email: info@gotoit.tech
Phone: 506-808-5088
4. Third-Party Messaging
Goto I.T. does not sell contact lists, share contact lists for marketing, or send advertisements on behalf of unrelated businesses.
We do not participate in affiliate marketing spam or purchased mailing lists.
5. Automated Messages
Some communications may be automatically generated, such as:
form confirmations
service notifications
maintenance notices
These messages are triggered by your interaction with our services and are not promotional spam.
6. Reporting Concerns
If you believe you received an email from us in error, please contact us and we will correct it promptly.
Email: info@gotoit.tech
Phone: 506-808-5088
Cookie Policy — Goto I.T.
Last updated: February 14, 2026
This website uses small data files (“cookies”) required for normal operation and security.
We do not use advertising trackers, cross-site behavioral profiling, or marketing pixels.
1. What Cookies Are
Cookies are small text files stored on your device when you visit a website.
They allow the site to function correctly and remember basic settings during your visit.
2. Cookies We Use
Goto I.T. only uses cookies necessary for:
website functionality
form submissions
security protection
session management
preventing automated abuse
These cookies do not identify you personally and are not used to track your activity across other websites.
3. Analytics
Basic server logs may record technical visit data such as browser type and page access to help diagnose issues and maintain reliability.
We do not run advertising analytics or behavioral profiling systems.
4. Third-Party Services
If the website embeds external services (such as maps, videos, or payment tools), those providers may set their own cookies according to their policies.
Goto I.T. does not control third-party cookies.
5. Managing Cookies
Most browsers allow you to block or delete cookies.
Disabling cookies may cause parts of the website to stop functioning properly, particularly contact forms.
6. Contact
Questions about cookies may be directed to:
Email: info@gotoit.tech
Phone: 506-808-5088
